Returns

Jakit Original Down offers you 15 days warranty for all products.

 

Return Process

From the day you receive your order, you have 15 days to return your item. Log into your account and click on the "Returns" tab and fill out the return form. If you do not have an account, email us through the official account. Please attach at least one picture to confirm that the returned item is intact with its original manufacture tags and packaging.  

Once we receive your return request, we will send you a return shipping label and instructions on how to return your items.  Please make sure that the returned item is in "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you.  Please also make sure that you send out the returns within 1 week of receiving the return label, otherwise we will not issue an exchange or refund for you. 

 

Return shipping

If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns.

Otherwise, the customer will be responsible for the return shipping fee. The cost will vary based on the carrier you choose. 

We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping costs. 

We will cover the return shipping cost in the following types of situations:

• Manufacture defects: quality issues, zipper defects, rip or torn
• Wrong/missing item from the package.

However, we do not cover the return shipping fee in the following situations:

• Wrong size/colour ordered
• Changed mind/ Item no longer wanted
• Any other reasons 

 

Important notes - sellable condition

The returned item should be unworn (aside from trying it on), unwashed, devoid of any stains, scuffs, tears, or mysterious smells, and needs to be in its original packaging with the manufacturer tags.

 

*If you have any questions, we are happy to receive your e-mail on our official account and do our very best to assist you.